Responsible Gaming
at uan365
Sugal ay libangan — gambling is entertainment, not a solution. At uan365, we believe that every Filipino player deserves a safe, fair, and controlled gaming environment. Our responsible gaming programme gives you the tools to stay in control, set your own limits, and enjoy the platform within your means.
Our Commitment
How uan365 Protects Its Players
From the moment you register, uan365 puts responsible gaming guardrails in place so you can enjoy over 3,200 games with full confidence and peace of mind.
Strict 21+ Age Verification
Every uan365 account goes through a mandatory date-of-birth check at registration and a full KYC document review before the first withdrawal. No exceptions — minors are never permitted on the Platform, period.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your uan365 account at any time. Once your limit is reached, the Platform will automatically block further deposits until the period resets — keeping your budget under control.
Session Time Reminders
Lose track of time? uan365 sends in-session notifications at intervals you choose — 30 minutes, 1 hour, or 2 hours. A gentle reminder that it's okay to take a break keeps your sessions healthy and enjoyable.
Cooling-Off Periods
Need a short break from gaming? Activate a cooling-off period of 24 hours, 72 hours, or 7 days directly from your account dashboard. During this period your account is temporarily suspended from all betting activity.
Self-Exclusion Programme
If you feel you need a longer break, uan365 offers self-exclusion periods of 1 month, 3 months, 6 months, or permanent exclusion. Once activated, self-exclusion cannot be reversed until the selected period ends.
Reality Check & Loss Limits
uan365 lets you set a maximum loss limit per session, day, or week. When the threshold is reached, the Platform pauses your session and shows a clear summary of your activity — so you always know where you stand.
Player Tools
Your Controls, Your Rules
All responsible gaming tools at uan365 are self-service and available 24/7 directly from your account settings. You do not need to contact support to activate them — though our team is always standing by if you need guidance.
Filipino players across Manila, Cebu, Davao, and Quezon City have used these tools to maintain healthy gaming habits while still enjoying the full uan365 experience. Whether you prefer playing slots, joining a live dealer table, or placing PBA and NBA bets, staying in control has never been easier.
Responsible gaming at uan365 is not just a checkbox — it's built into the Platform at every level, from onboarding to every deposit you make.
Step 1 — Go to Account Settings
Log in to your uan365 account and navigate to the "Responsible Gaming" section inside Account Settings. All tools are listed there in one place — no complicated menus, no hidden options.
Step 2 — Choose Your Limit Type
Select the limit you want to set: deposit limit, session time reminder, loss limit, or cooling-off period. Each tool has a short plain-language explanation of what it does and how it works.
Step 3 — Set Your Preferred Values
Enter your desired limit amount (in Philippine Peso ₱) or duration. For deposit limits, you can specify daily, weekly, or monthly caps. For time reminders, choose intervals from 30 minutes up to 4 hours.
Step 4 — Confirm and Activate
Confirm your selection. Limits take effect immediately. Increases to limits or removal of restrictions include a mandatory 24-hour cooling period — a deliberate safeguard to prevent impulsive decisions.
Need Help? Contact Support Anytime
If you encounter any difficulty using the responsible gaming tools, our 24/7 support team is available in Tagalog and English via Live Chat, Messenger, Viber, or email at [email protected].
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can affect anyone regardless of age, background, or income level. Recognising the early warning signs is the first step toward getting help. If any of the following sound familiar, we encourage you to use uan365's responsible gaming tools or seek support.
Chasing losses — Continuing to gamble in an attempt to win back money you have already lost, often betting larger amounts than planned.
Gambling with money you cannot afford to lose — Using funds set aside for rent, groceries, tuition, or other essential expenses to fund gambling activity.
Neglecting responsibilities — Missing work, school, or family obligations because of time or money spent on gambling.
Hiding gambling activity — Concealing the amount of time or money spent gambling from family members, friends, or colleagues.
Inability to stop — Repeated unsuccessful attempts to cut back or stop gambling entirely, even when you genuinely want to.
Emotional distress linked to gambling — Feeling anxious, irritable, depressed, or restless when not gambling, or gambling to escape negative emotions.
If you recognise any of these signs in yourself or someone you care about, please reach out to our support team immediately at [email protected]. Our responsible gaming specialists can help you activate self-exclusion or connect you with professional support services available in the Philippines.
Self-Exclusion
Taking a Longer Break
Self-exclusion is the most powerful responsible gaming tool available at uan365. When activated, it completely suspends your account from all gambling activity for the duration you choose — no deposits, no bets, no access to gaming content.
uan365 offers four self-exclusion durations: 1 month, 3 months, 6 months, and permanent exclusion. Permanent self-exclusion cannot be reversed under any circumstances.
During a self-exclusion period, uan365 will also suppress all promotional emails and bonus offers to your registered address and mobile number. We take this seriously — if you are self-excluded, we will not try to bring you back.
Important: Self-exclusion periods cannot be shortened once activated. This is intentional — it protects you from reversing the decision in a moment of impulse. Any winnings accumulated in violation of a self-exclusion period are not eligible for withdrawal.
How to Activate Self-Exclusion at uan365
Log in to your uan365 account
Access your account via the uan365 Login page. Make sure you are using your registered credentials. If you have forgotten your password, use the password reset option before proceeding.
Navigate to Responsible Gaming Settings
From your account dashboard, go to Settings → Responsible Gaming → Self-Exclusion. The option is clearly labelled and accessible from any device — desktop, mobile browser, or the uan365 app.
Select Your Exclusion Duration
Choose from 1 month, 3 months, 6 months, or permanent exclusion. Read the on-screen confirmation text carefully before proceeding — each option clearly states what it means and cannot be undone.
Confirm Your Decision
Enter your account password to confirm the self-exclusion request. A confirmation will be sent to your registered email and Philippine mobile number. Your account will be suspended within 24 hours of confirmation.
Need Immediate Help?
If you cannot access your account or need self-exclusion activated urgently, contact our support team directly via Live Chat or email at [email protected]. Our team can process an emergency exclusion on your behalf within the hour.
Self-Assessment
Is Your Gaming Still Under Control?
This short self-assessment is not a clinical diagnostic tool, but it can help you reflect honestly on your current relationship with gambling. If you answer "yes" to three or more of the questions on the right, we strongly encourage you to speak with a responsible gaming specialist.
At uan365, we believe that awareness is the foundation of responsible gaming. Taking two minutes to check in with yourself is a sign of strength — not weakness. Maraming Filipino players have used this kind of honest self-reflection to stay in control of their habits.
Check any statements that apply to you:
I have spent more money gambling than I originally planned on more than one occasion in the past month.
I have gambled using money that was meant for bills, food, transportation, or other necessities.
I have felt the urge to immediately gamble again after a losing session to try and recover my losses.
Someone close to me — a family member, partner, or friend — has expressed concern about how much I gamble.
I have lied about or hidden the amount of time or money I have spent gambling.
I feel restless, anxious, or irritable when I am unable to gamble, or I use gambling to escape stress or negative feelings.
I have tried to reduce or stop gambling but found it difficult to follow through on that decision.
If three or more of these apply to you, consider activating a cooling-off period or self-exclusion, or reaching out to our responsible gaming support team at [email protected].
Get Help
Support Resources in the Philippines
You are never alone. uan365 partners with responsible gaming awareness efforts and encourages players who need professional support to reach out through any of the following channels.
uan365 Live Support
Our in-platform Live Chat is staffed 24/7 by agents trained in responsible gaming support, available in Tagalog and English. Reach us any time of day or night.
Email Our RG Team
Send a message to our dedicated responsible gaming address. Email: [email protected] with the subject line "Responsible Gaming Request."
PAGCOR Guidelines
The Philippine Amusement and Gaming Corporation publishes responsible gaming materials and guidelines for Filipino players. uan365 aligns with the PAGCOR Responsible Gaming Framework.
Family & Community
If you are concerned about a family member's gambling habits, our support team can guide you on how to approach the conversation and what tools are available to help them.
Play Smart. Play Safe. Play at uan365.
Over 3,200 games — slots, live dealer, bingo, sports betting, sabong — available to Filipino players 21 and above. GCash and Maya deposits. 24/7 Tagalog support. Your enjoyment always comes first.