uan365 Privacy Policy
At uan365, your privacy matters as much as your gaming experience. This Privacy Policy explains what personal information we collect from Filipino players, how we use and protect it, and the rights you hold over your own data. We keep things transparent — no hidden clauses, no fine print surprises.
Our Commitments
How uan365 Handles Your Data
These six principles define the way uan365 approaches data privacy. They underpin every section of the full policy below.
Minimal Collection
uan365 only collects the personal data that is strictly necessary to operate your account, process transactions, and comply with Philippine regulatory requirements. We do not collect data "just in case."
Secure Storage
All personal data stored by uan365 is encrypted at rest using AES-256 and in transit via TLS 1.3. Access to player data is restricted to authorised personnel only, with full audit logging.
No Data Selling
uan365 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you — we only share it where operationally necessary or legally required.
Full Transparency
We tell you exactly what data we collect, why we collect it, and who we may share it with. If our practices change materially, we will notify you by email and post an updated policy with a revised effective date.
Your Rights Matter
You have the right to access, correct, export, and request deletion of your personal data held by uan365, subject to applicable legal obligations. You can exercise these rights by contacting our support team at any time.
Regulatory Compliance
uan365 operates in alignment with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and PAGCOR guidelines. Our data handling practices are reviewed regularly to ensure ongoing compliance.
Summary: uan365 collects personal data to operate your account, process payments, verify your identity, and comply with Philippine law. We do not sell your data. You have the right to access, correct, and request deletion of your information. For questions, contact [email protected].
1Who We Are
uan365 is an online casino and sports betting platform accessible at uan365.net, serving Filipino players across Luzon, Visayas, and Mindanao. For the purposes of this Privacy Policy, uan365 is the data controller responsible for the personal information collected through the Platform.
This Privacy Policy applies to all users of the uan365 Platform, including registered account holders, visitors who browse the site without registering, and individuals who contact us through our support channels. By using the uan365 Platform, you acknowledge that you have read and understood this Privacy Policy.
Governing Law: uan365 is committed to compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
2Personal Data We Collect
uan365 collects the following categories of personal data in the course of operating the Platform:
2.1 Identity & Registration Data
- Full legal name as it appears on your government-issued ID
- Date of birth (used to verify you are 21 years of age or older)
- Gender (optional, for personalisation purposes)
- Username and encrypted password
- Philippine mobile number and email address
- Residential address within the Philippines (province, city, barangay)
2.2 Identity Verification (KYC) Data
- Copies of valid Philippine government-issued identification (e.g., PhilSys National ID, passport, UMID, driver's licence, SSS/GSIS ID, voter's ID)
- Proof of address documents (utility bills or bank statements not older than three months)
- Selfie or liveness check photographs for identity matching purposes
- Payment method ownership verification documents
2.3 Financial & Transaction Data
- GCash, Maya, BPI, BDO, Metrobank, 7-Eleven CLiQQ, Coins.ph, or USDT wallet identifiers used for deposits and withdrawals
- Transaction history: deposit amounts, withdrawal amounts, timestamps, and reference numbers
- Account balance history
- Bonus and promotional redemption records
2.4 Gaming Activity Data
- Game session records including games played, wager amounts, win/loss outcomes, and session duration
- Sports bet selections, odds, stake amounts, and outcomes
- Responsible gaming tool usage (deposit limits set, cooling-off periods requested, self-exclusion history)
2.5 Technical & Device Data
- IP address and approximate geographic location (region/city level, not precise GPS)
- Device type, operating system, and browser type
- Session timestamps, login history, and logout records
- Cookies and similar tracking data (see Section 7)
2.6 Communications Data
- Support chat transcripts and email correspondence with the uan365 team
- Feedback, survey responses, and voluntary information you provide to us
- Promotional preferences and marketing opt-in/opt-out status
| Data Category | Collected At | Required? |
|---|---|---|
| Identity & Registration | Account registration | Mandatory |
| KYC Documents | Before first withdrawal | Mandatory |
| Financial & Transaction | Each deposit / withdrawal | Mandatory |
| Gaming Activity | During platform use | Automatic |
| Technical & Device | Each site visit | Automatic |
| Communications | When you contact support | Voluntary |
3How We Collect Your Data
uan365 collects personal data through the following channels:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey.
- Automatically through the Platform — via cookies, server logs, and analytics tools that record your device, IP address, session activity, and game interactions each time you use the Platform.
- From third-party service providers — identity verification providers (KYC bureaus), payment processors (GCash, Maya, BPI, BDO, Metrobank), and fraud detection services may share relevant data with uan365 as part of their service delivery.
- From publicly available sources — where permitted by law and where relevant to verifying your identity, confirming your eligibility, or investigating potential fraud or prohibited conduct.
4How We Use Your Personal Data
uan365 uses the personal data we collect for the following specific purposes:
- Account management: Creating, maintaining, and securing your uan365 player account, including authentication and password recovery.
- Identity verification: Confirming you are who you say you are and that you meet the 21+ age requirement mandated under Philippine gaming regulations.
- Payment processing: Facilitating deposits into and withdrawals from your account via your chosen Philippine payment method — GCash, Maya, BPI, BDO, Metrobank, 7-Eleven CLiQQ, Coins.ph, or USDT TRC20.
- Gaming operations: Delivering game content, recording bet outcomes, calculating winnings, and crediting your account balance accurately.
- Fraud prevention and security: Detecting and investigating suspicious account activity, multiple account creation, money laundering, bonus abuse, and other prohibited conduct outlined in our Terms & Conditions.
- Regulatory compliance: Meeting our obligations under the Philippine Data Privacy Act, PAGCOR guidelines, and anti-money laundering (AML) regulations applicable to Philippine online gaming operators.
- Responsible gaming: Monitoring gaming patterns to identify potentially problematic behaviour and reaching out proactively where our responsible gaming systems flag concerns.
- Customer support: Responding to your enquiries, resolving disputes, and following up on complaints submitted through Live Chat, Messenger, Viber, or email.
- Platform improvement: Analysing aggregated, anonymised usage data to improve game offerings, user interface design, and overall player experience on the uan365 Platform.
- Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications. You may opt out at any time.
We Do Not Use Your Data For: Selling or licensing your personal information to third-party marketers, building advertising profiles for external platforms, or any purpose beyond those listed above without your explicit prior consent.
5Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012 (RA 10173), uan365 processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfil our obligations under the uan365 Terms & Conditions — including account management, payment processing, and game delivery.
- Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such interests are not overridden by your rights.
- Legal obligation: Processing required to comply with PAGCOR regulations, Philippine AML laws, tax obligations, and any lawful order from a Philippine government authority or court.
- Consent: For optional processing activities such as marketing communications and personalised promotions, uan365 relies on your explicit, freely given consent, which may be withdrawn at any time without affecting the lawfulness of prior processing.
6Data Sharing & Disclosure
uan365 does not sell, rent, or trade your personal data. We may share your information only with the following categories of recipients, and only to the extent necessary for the stated purpose:
6.1 Payment Processors
GCash, Maya, BPI, BDO, Metrobank, 7-Eleven CLiQQ, Coins.ph, and USDT wallet infrastructure providers receive transaction data necessary to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations under Philippine financial regulations.
6.2 KYC & Identity Verification Providers
Third-party identity verification services receive your KYC documents and biometric data solely for the purpose of confirming your identity and age eligibility. These providers are contractually obligated to process your data only for verification purposes and to maintain appropriate security standards.
6.3 Game Technology Providers
Game content providers and live dealer studio operators may receive anonymised session identifiers necessary for game delivery. These providers do not receive your full personal profile.
6.4 Regulatory & Law Enforcement Authorities
uan365 will disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or any other competent Philippine authority where we are legally required to do so, or where disclosure is necessary to prevent or investigate criminal activity.
6.5 Professional Advisers
Legal advisers, auditors, and compliance consultants engaged by uan365 may access personal data on a strictly need-to-know basis and are bound by professional confidentiality obligations.
Cross-Border Transfers: Where uan365 engages service providers located outside the Philippines, we ensure appropriate data transfer safeguards are in place consistent with the requirements of the Philippine Data Privacy Act and NPC guidelines. You will be notified if your data is transferred to a country with materially different privacy protections.
7Cookies & Tracking Technologies
uan365 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse how players use the site. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | No — required for Platform to function |
| Functional | Remembering language preferences, game settings, and responsible gaming limits | Yes — may affect user experience |
| Analytics | Aggregated, anonymised data on page performance and navigation patterns | Yes — opt out via cookie settings |
| Marketing | Personalised promotional content within the uan365 Platform only | Yes — opt out via account preferences |
You can manage cookie preferences through your browser settings or through the cookie preference centre available within your uan365 account dashboard. Note that disabling strictly necessary cookies will prevent the Platform from functioning correctly.
8Data Retention
uan365 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law:
- Active account data: Retained for the lifetime of your active uan365 account.
- Financial transaction records: Retained for a minimum of five (5) years following the transaction date, in compliance with Philippine AML regulations and PAGCOR record-keeping requirements.
- KYC documents: Retained for a minimum of five (5) years following account closure.
- Support communications: Retained for two (2) years following resolution of the relevant enquiry or dispute.
- Marketing data: Retained until you withdraw consent or for two (2) years of inactivity, whichever is earlier.
- Technical/log data: Typically retained for ninety (90) days for security monitoring purposes, after which it is deleted or anonymised.
Following the applicable retention period, your personal data will be securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.
9Data Security
uan365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure:
- Encryption: All data in transit is encrypted using TLS 1.3. All data at rest is encrypted using AES-256.
- Access controls: Player data is accessible only to authorised uan365 personnel with a documented business need. Role-based access controls and multi-factor authentication are enforced for all internal systems.
- Infrastructure security: uan365 servers are hosted in data centres with physical security controls, regular penetration testing, and continuous intrusion detection monitoring.
- Password security: Player passwords are stored as salted cryptographic hashes — uan365 staff cannot view your password in plain text.
- Incident response: In the event of a confirmed personal data breach affecting your rights and freedoms, uan365 will notify you and the National Privacy Commission (NPC) within seventy-two (72) hours of discovery, as required under RA 10173.
Your Role in Security: While uan365 maintains robust technical safeguards, the security of your account also depends on your own practices. Use a strong, unique password, enable two-factor authentication (2FA), and never share your login credentials with anyone. Contact [email protected] immediately if you suspect unauthorised access.
10Your Data Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by uan365. To exercise any of these rights, contact our Data Privacy Officer at [email protected] with the subject line "Data Privacy Request."
- Right to be informed: You have the right to know what personal data uan365 collects about you, why it is collected, and how it is used — as described in this Privacy Policy.
- Right of access: You may request a copy of the personal data uan365 holds about you. We will respond within fifteen (15) business days of a verified request.
- Right to rectification: You may request correction of any inaccurate or incomplete personal data. For account details, you may update many fields directly within your account settings.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to uan365's legal obligations to retain certain records.
- Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format.
- Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your personal situation warrants it.
- Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to file a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe uan365 has not handled your personal data in accordance with RA 10173.
11Children & Minors
The uan365 Platform is strictly intended for adults aged twenty-one (21) years and above, in accordance with Philippine gaming regulations. uan365 does not knowingly collect personal data from persons under the age of 21.
If we become aware that a person under 21 has provided personal data to uan365 or has created an account, we will immediately close that account, delete the associated personal data, and forfeit any balance in accordance with our Terms & Conditions. If you believe a minor may have registered on the Platform, please contact us at [email protected] immediately.
21+ Requirement: uan365 enforces the 21+ age restriction through mandatory date-of-birth declaration at registration and documentary KYC verification before withdrawals. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gambling platforms.
12Third-Party Services & Links
The uan365 Platform integrates with third-party services necessary to deliver its gaming and payment functionality, including game content providers, live dealer studios, payment gateways, and identity verification bureaus. Each of these providers operates under its own privacy policy and data handling practices.
uan365 is not responsible for the privacy practices of third-party providers. We recommend reviewing the privacy policies of any third-party services you interact with in connection with your use of the Platform. uan365 only engages third-party providers who meet appropriate data security standards consistent with Philippine law.
13Updates to This Privacy Policy
uan365 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable Philippine law. When we make material changes, we will:
- Post the updated Privacy Policy on this page with a revised "Last Updated" date at the top.
- Send a notification to your registered email address summarising the key changes.
- Where required by law, request your renewed consent before continuing to process your data under the revised terms.
We encourage you to review this Privacy Policy periodically. Your continued use of the uan365 Platform after a revised policy takes effect constitutes your acknowledgement of the changes.
14Contact & Complaints
If you have any questions, concerns, or requests regarding this Privacy Policy or the way uan365 handles your personal data, please contact our Data Privacy Officer through any of the following channels:
- Email: [email protected] — use subject line "Data Privacy Request"
- Live Chat: Available 24/7 on the uan365 Platform
- Messenger: Via the official uan365 Messenger channel
- Viber: Via the official uan365 Viber community
We aim to respond to all data privacy requests within fifteen (15) business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
Document Version: This Privacy Policy was last reviewed and updated on January 1, 2026. uan365 recommends all players review this policy periodically to stay informed of how their personal data is handled.
Your Data Is Safe at uan365
Now that you know how we protect your privacy, explore over 3,200 games — slots, live dealer, bingo, sports betting, and more. GCash and Maya payouts, 24/7 Tagalog support, and a platform built for Filipino players. 21+ only.
Responsible Gaming: Gambling should always be entertainment. uan365 provides deposit limits, session timers, cooling-off periods, and self-exclusion tools to all players. Visit our Responsible Gaming page for support resources available in the Philippines.